Full Body Massage Chair Return Policies by Retailer
Return policy depends on where you buy. Below are plain outcomes — who moves the chair, who pays, and what to expect — not legal policy text.
Costco
- Electronics vs furniture: Massage chairs are often treated as electronics (90-day return window) or as furniture depending on category. Check the product page and member services before relying on a longer window.
- Reality: A 300–400 lb chair is not a simple box return. Costco may require you to arrange pickup or return to a depot; in-home pickup is not guaranteed for large items.
- Outcome: Confirm whether your chair is classified as electronics or furniture, and ask exactly who arranges and pays for return shipping before you buy.
Amazon
- Freight + restock: Large/heavy items are typically freight delivery. Returns usually require you to contact seller or Amazon for a return label; freight return costs can be high and are often deducted from your refund.
- Reality: You may be responsible for palletizing or getting the chair to a carrier. Restock fees and shipping deductions are common.
- Outcome: Before buying, check the product’s return policy for “large item” or “freight” and estimate return cost (shipping + possible restock). Assume several hundred dollars for a full-size chair return unless stated otherwise.
Wayfair
- Return windows + pickup fees: Wayfair’s return window varies by product (e.g. 30 days for many items). Large items may require scheduled pickup; pickup or return shipping fees may apply and can be substantial.
- Reality: You typically need to initiate the return within the window and may pay for pickup or shipping. “Free returns” often does not apply to oversized/heavy items.
- Outcome: Confirm the return window and any pickup/shipping fees for massage chairs before purchase. Budget for possible return cost.
For chair-specific return logistics and estimated costs, see the Ownership Reality block on each chair page. Return policy depends on retailer — browse chairs to compare.